We apply Design Thinking to innovation.
We deliver better IT for less spend.
We work with the tech disrupters.
We embrace the best design languages.
Achieving measurable value outcomes.
Our thinking is Design Thinking: solving problems in a people-oriented way. This is all about bringing challengers and innovators together. This is transforming business-as-usual, with measurable value outcomes.
When people come together and engage in a Mutual Value Discovery, they are creating more truthful, open relationships. This leads to a better understanding of the connection between problems and solutions.
Through adopting a more open, collaborative approach, people can reduce the scope of each Mutual Value Discovery for innovation to a series of smaller, incremental and lower risk scenarios for all stakeholders.
Constructive, value-creating disruption.
Design Thinking is a method that brings together all stakeholders who are focused on digital innovation in an open, cooperative way. This is Mutual Value Discovery: stakeholders openly exploring win-win outcomes.
Often, digital innovation requires buyers to consider sellers who offer something new. If the seller is a challenger, they must enable buyers to take small, safe steps towards adopting new technologies.
Small steps, faster - underpinned by measurable value outcomes - is a far better way for buyers and sellers to come together for the first time to deliver on digital innovation. Make it a win-win success for all.
Embracing curiosity and empathy.
Design Thinking enables Mutual Value Discovery to underpin meaningful digital innovation. This means asking and answering meaningful questions, and challenging conventions in the quest for value creation.
If buyer and seller can generate receptivity and rapport, trust will follow. With trust comes openness, leading to truth. What this results in is a deeper understanding of a problem and its corresponding solution.
Great designers are curious. And curiosity is what Design Thinking translates into the right questions, right stakeholder(s) - right time. Value is best created when people are ab communicate openly and honestly.
Adopting ideas from Stanford d.school.
Design Thinking as a method was developed by the Hasso Plattner Institute of Design (Stanford d.school). It has five steps, applied applied in an iterative loop: Empathize; Define; Ideate; Prototype; and, Test.
Empathy flows from trust and, conversationally, is reinforced through buyers and sellers generating high levels of receptivity and rapport, in relation to what is often a difficult and sometimes sensitive problem.
If truth is established at Empathize (step one), then what's captured and agreed for Define (step two) will be more meaningful. As the Design Thinking progresses, these first steps govern success at steps three-five.
It all starts with Empathy Mapping.
Design Thinking step one is Empathize. This means connecting with all stakeholders through a process of Empathy Mapping, and with each 'Problem Statement' categorising answers as Say, Do, Think and Feel.
Empathy Maps allow stakeholders to express their thoughts and ideas in different ways, unhindered by fear or negativity. With trust and openness established, buyers and sellers can co-create meaningful Empathy Maps.
The 'Problem Statements' becomes the foundation to create Ideations as outline solutions and subsequent High-Level Designs, as the Design Thinking moves on towards Ideate, Prototype and Test steps.
Design Thinking suits the curious.
People who are inherently curious respond well to Design Thinkers. Questioning and listening skills also means an inherent ability to generate positive receptivity and rapport. Tact must accompany truth.
When applying digital innovation to solve complex business problems, testing assumptions and conventions is an important aspect of Design Thinking. It follows the old drawing office mantra of 'When In Doubt, Ask'.
When capturing measurable business value at each step in Design Thinking applied, this must also quantify key metrics, such as the Cost of Delay or the Cost of Doing Nothing, relative to each Ideation.
Value creation through networking.
Design Thinking applies to problem-solving, through applying Radical Collaboration and value networking. This means combining human creativity with state-of-the-art technologies to deliver digital innovation.
For digital innovation to be truly a Radical Collaboration, buyers and sellers must be fully prepared to break down the most difficult, sensitive or even controversial issues into the smallest elements possible.
Buyers and sellers must create Value Networks that include subject matter experts from many different places and invariably, this includes people beyond the comfort zones of buyer and seller organisations.
Outsourcing where less is more.
Placing people at the centre of digital innovation.
Leveraging No-Code and Low-Code Platforms.
Innovating processes with distributed ledgers.
Inspired by the Stanford d.school.
So, what is Design Thinking? Simply put, it is a human-centered approach to solving problems. In turn, this enables us to apply Mutual Value Discovery to better define and rapidly create digital innovations.
No-Code and Low-Code advantage.
We deliver new cloud Software-as-a-Service (SaaS) apps, with world-class platforms such as Salesforce Lightning Platform. We combine Design Thinking with offshore Development to achieve a more for less outcome.
Innovating with distributed ledgers.
We develop Blockchain for many use cases: cryptocurrencies; health record exchanges; energy trading systems; etc. This means Smart Contracts enabling immutable contracts between network participants.
Thoughts on Design Thinking applied to digital innovation.