Tangle is a tech startup that delivers open source software solutions for manufacturing and healthcare environments. This is industry-standard technology: Vue.js and Node.js JavaScript code frameworks, running on the world-class Google Firebase app development platform.
At Being Guided we work with Tangle in two specific areas: make-to-order manufacturing for engineering and plastics injection moulding industries; and, healthcare integration for the UK National Health Service (NHS).
Tangle Manufacturing
The Tangle Manufacturing solution is designed to enhance the everyday processes and tasks for a make-to-order engineering or injection moulding firm. This means a focus on retaining what works but automating what does not work.
As a low-code platform Tangle Manufacturing can offer significant advantages to a make-to-order engineering or plastics injection moulding job shop. Such a platform can enhance processes, profitability, and customer service in several measurable ways.
Each of these measurable Value Points are captured in our Business Case Calculator, where we work with owners of make-to-order engineering or injection moulding firms to achieve a tangible argument for investing in Tangle Manufacturing. This includes calculating the Return On Investment (ROI) Model and the Cost of Delay or Cost of Doing Nothing.
Streamlined Process Management. Tangle Manufacturing can automate and optimise workflow processes, reducing manual intervention and errors. It can manage job orders, track progress, and update statuses in real-time, leading to efficient operations and timely delivery.
Enhanced Data Visibility. With real-time data visualisation capabilities, Tangle Manufacturing can provide insights into production processes, inventory levels, and order status. This visibility can help in making informed decisions, predict demand and managing resources efficiently.
Improved Customer Interaction. A customer portal built on Tangle Manufacturing can offer real-time access to order status, inventory levels and delivery timelines. This will measurably improve customer satisfaction and engagement.
Cost Reduction. Automating repetitive tasks and optimising resource allocation can lead to significant cost savings. Tangle Manufacturing can help identify bottlenecks and inefficiencies, enabling the job shop to address them proactively.
Collaboration and Communication. Tangle Manufacturing can facilitate better communication and collaboration within the manufacturing firm's team and customers. It can serve as a central hub for sharing documents, updates, and feedback.
Customisation and Integration. Being built on open-source technologies Vue.js and Node.js, Tangle Manufacturing can be customised to fit the specific needs of the engineering or plastics injection moulding firm. It can also integrate with existing systems, ensuring a seamless flow of information.
Quality Control and Compliance. Tangle Manufacturing can monitor quality control processes and ensure compliance with industry standards and regulations. It can maintain detailed records for audits and certifications.
Reduced Time-to-Market. With streamlined processes and improved coordination, the make-to-order engineering or injection moulding firm can reduce the time from order-to-delivery, which is crucial for customer satisfaction and competitive advantage.
In summary, Tangle Manufacturing, built on Vue.js and Node.js and hosted on Google Firebase, can transform the operational efficiency, customer service, and strategic agility of a make-to-order engineering or plastics injection molding job shop. It offers a blend of automation, customization, and scalability, which are key to staying competitive in today's dynamic market.
Tangle Healthcare
Our NHS Trust customer selected Salesforce as the 'system of record' for new private patient records, but crucially, needing reliable integration with legacy telephony, electronic health record (EHR) and patient booking systems. This required a strong visual User Interfce (UI) within the Salesforce record, to navigate EHR and booking systems in a single call, and without moving away from this Salesforce user screen.
As illustrated in the screenshot above, Tangle became a Canvas App with a NHS Trust's private patient experience solution on Salesforce. Canvas is a set of tools and JavaScript APIs that means third-party Apps work seamlessly inside Salesforce Lightning Experience User Interface (UI).
The Tangle Canvas App operates as a 'window' into three very different systems, maintaining an uninterrupted user experience for call centre operators. These are users who are taking inbound calls from prospective patients to take them through a workflow (a Salesforce Flow) to determine patient needs.
This approach resulted in the generation of a price quotation sent via email at the end of the call, followed by an appointment created for the right treatment, with the right consultant, at the right location, at the right time - and creating or updating the patient's legacy EHR.