• Engage

    Applying Design Thinking to better engage your customers or communities.

  • Engage

    Delivering Salesforce customer and community engagement solutions.

  • Engage

    Driving new NHS innovations with the Salesforce Lightning Platform.

  • Engage

    Enabling Non-Profits to maximise community engagement with Salesforce.

  • Engage

    Ian Smith. Your Design Thinker for customer and community engagements.

  • Think

    Design Thinking, applied.

    Deliverables, Not Hours
    If you pay your Salesforce services provider on a billable hours model, what happens? I will tell...
    Customer-Funded Startups
    The current economic climate and failure of Silicon Valley Bank (SVB) reinforces a number of key...
    Going Non-Linear
    In this blog post I talk about how a services firm can build growth from creating a new software...
    Fifteen Minute Sales Coach
    The high-value, high-touch sell is a stressful life for your sales professionals. I believe that...
    Design Thinking in Sales
    Design Thinking in Sales is a method, delivered as a combination of technology and coaching,...
    Value Engineering
    Value Engineering is key to any high-value product or service - for both buyer and seller. This...
    Fierce Reduction
    As the global economic recession kicks in, organisations of all shapes and sizes will need to...
    Social Care Cloud
    After ten years of research and experience, I am helping to deliver Integrated Health and Social...
    Ethnographic Thinking
    Ethnography is the structured study of people and cultures. Jay Hasbrouck is a strategist and...

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    Fixed-price and hourly rate subscriptions and services.

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  • Connect

    Schedule a Meet.

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