• Surviving the Black Swan.

  • Work

    Being Affordable

    Paid on Deliverables, Not Hours.

    Working with our Design Thinking method, we are able to deliver digital innovations on the Salesforce Lightning Platform with the assurance of fixed-price outcomes. This is our 'Deliverables, Not Hours' advantage.

  • Work

    Design Thinking, applied in 5 steps - iteratively.

  • Thinking

    Being Human

    Achieving measurable value outcomes.

    Design Thinking means solving problems in a people-oriented way. This is all simplifying the complex. This means applying 'Fierce Reduction' and transforming business-as-usual, with measurable value outcomes.

  • Thinking

    Being Creative

    Constructive, value-creating disruption.

    With Mutual Value Discovery, we enable all buyside and sellside stakeholders to explore challenges and to build consensus for the solution. Our work focuses on capturing value and commitment to action.

  • Thinking

    Being Curious

    Embracing openness and empathy.

    Great designers are curious. And curiosity is what Design Thinking translates into the right questions, right stakeholders - right time. Value is best created when people are able to communicate openly and honestly.

  • Thinking

    Being Structured

    Adopting ideas from Stanford d.school.

    Design Thinking as a method was developed by the Hasso Plattner Institute of Design (Stanford d.school). It has five steps, applied applied in an iterative loop: Empathize; Define; Ideate; Prototype; and, Test.

  • Thinking

    Being Connected

    It all starts with Empathy Mapping.

    Empathy Mapping allows all stakeholders to express ideas in different ways, unhindered by undue fear or negativity. With receptivity, rapport and trust established, stakeholders can create meaningful Empathy Maps.

  • Thinking

    Being Real

    Tangible results from tech.

    Our Design Lab is built on a scalable network of like-minded people, grounded in the real world. We commit to delivering measurable value outcomes. We know time is money, so we remove this risk for you.

  • Thinking

    Being Collaborative

    Design Thinking drives innovation.

    Design Thinking, when applied to the widest network of stakeholders and subject matter experts, enables value to be better quantified, and risks to be reduced. Creating receptivity and rapport leads to trust.

  • Thinking

    Being Radical

    Design Thinking, applied.

    We work with startups and enterprises to achieve more digital innovation, from less spend. This means applying the five steps of Design Thinking, iteratively: Empathize; Define; Ideate; Prototype; and, Test.

  • Thinking

    Being Scientific

    Applying advanced data science.

    Our work takes advantage of a rich seam of talent in our network, deeply expert in Artificial Intelligence (AI) and Machine Learning (ML) technologies and tools. This is through our network of subject matter experts.

  • Platform

    Being Agile

    Enabling rapid digital innovation.

    The Salesforce Lightning Platform, when combined with Design Thinking, enables the fast creation of digital solutions. This enables a visual drag-and-drop approach to development.

    See: The Volunteer Platform.

  • Platform

    Being Visual

    The power of No-Code Platforms.

    A No-Code Platform, such as Salesforce, enables a faster link between the iterative Design Thinking process and digital innovation. This enables the non-tech expert to turn ideas into tangible tech solutions, faster.

  • Blog

    Thoughts and ideas on Design Thinking, applied.

    As the opening of the Nightingale Hospital at the ExCel centre proves: when a compelling need...
    At the time of writing this blog post, we are at the earliest stages of the COVID-19 (Coronavirus...
    February 28, 2020
    Our Design Lab brings together the best talent for advanced, yet cost-effective digital...
    Design Thinking is all about solving problems in a people-centred way. For startups, enterprises...
    Design Thinking is a powerful method for solving problems in a people-oriented way. Salesforce is...
    February 14, 2020
    The Social Care Platform is a cloud solution, built on the Salesforce Lightning Platform and...
    February 6, 2020
    Entrepreneurs and managers should never fall into the trap of paying for tech talent or IT...
    January 14, 2020
    Our Sales Lab helps organisations engaged in the high-value, high-touch sell to engage customers...
    January 13, 2020
    I cannot understand why so many CIOS and CTOs have a fear of outsourcing software design and...
    December 30, 2019
    This blog post is written for manufacturing, services and tech challengers: fast-growth firms who...
    December 20, 2019
    Here are 3 Design Principles when applying Design Thinking to creating next generation Web,...
    December 14, 2019
    New tech ventures face many hurdles, not least, access to affordable capital. Regardless of...
    December 10, 2019
    With our Software Lab, we are offering digital agencies innovative 'White Label' services,...
    'Design Thinking' is simply a people-oriented way to solve problems. Often, in digital innovation...
    August 19, 2019
    Ethnography is the structured study of people and cultures. Jay Hasbrouck is a strategist and...
    Design has become mainstream thinking: Design Thinking. This may be defined as a method and set...
    This is a first blog post in my Management History Series, reviewing words of wisdom from my...
    April 14, 2019
    In a new book on Design Thinking - The Design Thinking Playbook by Michael Lewrick, Patrick Link...
  • Connect

    Let's talk.

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